State Farm® Insurance Agent Maria Melendez
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cole’s World
March 14, 2025
1
out of
5
rating by Cole’s World
"*****UPDATE*****. She is incapable of being professional or helpful. ALWAYS gives incorrect information. I recorded our last 4 phone calls because she talks aggressive, and unprofessional while LYING through her teeth and backtracking when overcharging and creating false charges. She hung up in my face while being calm and asking valid questions of my charges and dates (call is recorded). She called back 6 minutes later stating she hung up on accident. There is no way you can accidentally hang up a LANDLINE PHONE. When i asked how she accidentally disconnected a landline she tried to have fake tears and i laughed in disbelief, she stated "you don't need to laugh at me." I corrected her informing yes I do because it was intentional due to her yelling, being unprofessional, and unable to control her emotions. This isn't a paid or begged for review......RUN!!!!! If I could give zero stars I would. This is the JANKIEST insurance provider I have ever had the unfortunate pleasure of having to deal with. They call and give incoreect information, negate to inform of princing when they charge, and will add a claim to your driving record and then say "our system shows we never paid for any damage or repairs so I'm not sure why whoever put it on there as a claim." My rates have increased due to their insurance fraud. If your looking for professionalism, transparency, and honesty you damn sure better not choose this office. My driving record is impeccable, NEVER had a wreck, NEVER filed a claim for ANYTHING, and NEVER had a moving violation in my life and im almost 40. Then they have the audacity to talk to you as if you're slow. "Oh.....sorry" just doesn't work for me anymore. This office needs to be out of business. I have reported them to the better business bureau and contacted a lawyer for falsifying insurance documents. You better think twice before picking these janky people cause I was once fooled by these fake reviews too."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating it can be to feel misinformed and unsupported. We strive to provide clear communication and excellent service, and it’s clear we fell short in your case. Your concerns regarding incorrect information and billing are taken very seriously. I have attempted to reach you via phone and text to address your specific issues, but unfortunately, I have not been successful in connecting with you. Please reach out to me directly at 214-296-2440 so we can assist you in resolving these matters. We are committed to improving our services and ensuring that our customers have a positive experience. Thank you again for your feedback, and I hope to hear from you soon."
Lawson Wright
March 11, 2025
5
out of
5
rating by Lawson Wright
"Well, it turns out that some things are NOT too good to be true (!). I had been with the same agent for so many years that I thought I was paying the standard rate for my car insurance - until I started comparing rates with others. Holy cow was I getting robbed! Then I met Maria through my bank job and she offered me a quote. Now I am paying LESS than HALF of what I had been paying for years through a family friend (I use the term loosely now in this case) - and that includes my renter’s insurance! By the next week, Denise, an agent working for Maria, was able to set me up and save me some serious money. Seriously, she took care of everything and made the experience easy and comfortable for me. Needless to say, my standard of service has been raised, because Maria and Denise have raised the bar. THANK YOU!"
We responded:
"I'm so grateful for all your kind words, Lawson! I'm so happy you found us and that Denise was able to help you save big while making the process smooth and stress-free. It’s such an amazing feeling when you realize you don’t have to overpay for reliable coverage! I truly appreciate your support and love knowing we could raise the bar for you. Thank you for being part of our State Farm family. My team and I are here whenever you need us! - Maria Melendez "
Rosa Villa
March 1, 2025
5
out of
5
rating by Rosa Villa
"I was thoroughly impressed with State Farm's exceptional customer service. Agent Isaac was knowledgeable, friendly, and helped me find a great offer. Highly recommended!"
We responded:
"Thanks, Rosa! We're so glad Isaac provided knowledgeable and friendly service while helping you find a great offer. We appreciate your recommendation! - Maria"
Luis Palencia
February 28, 2025
5
out of
5
rating by Luis Palencia
"Denise C Rosales es lo mejor que pudo pasarme hoy porque me ayudó en mi trámite de póliza."
We responded:
"¡Hola Luis! Gracias por tu reseña. Nos alegra saber que Denise tuvo un impacto positivo en tu día y te ayudó con el proceso de planificación. Brindar un excelente servicio es nuestra máxima prioridad, y nos encanta saber que tu experiencia fue positiva. - Maria Translation: Hi Luis, thank you for your review! We are delighted to hear Denise positively impacted your day and helped with your plan process. Our top priority is to provide excellent service, and we are happy to hear this was your experience. - Maria "
Diana Corrales
February 24, 2025
5
out of
5
rating by Diana Corrales
"Denise was an excellent help. She also got me a great affordable vehicle insurance. Maria Elena Melendez and her team are willing to help. Call them. I highly recommend them."
We responded:
"Diana, thank you so much for your kind words! Denise and the team are always happy to help, and we’re so glad we could find you affordable coverage. We truly appreciate your recommendation—don’t hesitate to reach out if you ever need anything! - Maria"
derobinsmd
February 22, 2025
5
out of
5
rating by derobinsmd
"Added my utility trailer to my auto policy. Issac everything efficiently and professionally. Highly recommend this agency."
We responded:
"Thank you for your kind words! We're thrilled to hear Isaac provided efficient service when assisting you with coverage. Your recommendation means a lot to us. - Maria"
Enrique Campos
February 17, 2025
5
out of
5
rating by Enrique Campos
"Jennifer was very helpful and answered in detail any questions we had. Making our experience very easy and stress free."
We responded:
"Hi Enrique, thank you for your wonderful review! We're so glad to hear that Jennifer was helpful and provided detailed answers to all your questions. Our team strives to make it simple, and we are delighted to know this was your experience with us. We hope to work with you again soon. - Maria Melendez State Farm Agency "
J. David Bowman
February 10, 2025
5
out of
5
rating by J. David Bowman
"I called today and Ms. Jennifer Vargas was so helpful and looked into my concern very quick. Not only did she get the information needed, she emailed me and called to make sure I got the forms. I cannot say Thank you enough Jennifer for your help. Your customer service goes well above and beyond. You are a great asset to the office and to State Farm."
We responded:
"Hi J, thank you for your thoughtful review! Our team is delighted to hear Jennifer provided such exceptional service and went above and beyond to assist you. Our goal is to make sure our customers have a smooth and efficient experience, and it's wonderful to know this was your experience. We will be sure to pass along your kind words. - Maria Melendez State Farm. "
TheLUISA411
February 7, 2025
5
out of
5
rating by TheLUISA411
"Yo hablé con Jesús y me respondió todas mis preguntas. Hablo en mi idioma y se portó muy cordial. Le doy un 10!!!"
We responded:
"¡Gracias por su comentario! Nos alegra saber que Jesús pudo responder todas sus preguntas y brindarle una excelente atención en su idioma. Apreciamos su confianza y su calificación de 10. ¡Estamos aquí para ayudarle siempre! - Maria"
Stephanie Rodriguez
February 7, 2025
5
out of
5
rating by Stephanie Rodriguez
"great customer service from jesus he helped me out today quick and easy thank u again"
We responded:
"Hi Stephanie, thank you for your five-star review. We're so glad to hear that Jesus made your experience quick and simple. Our top priority is to provide five-star customer service! We hope to serve you again soon. - Maria"
Venkata Sai Deepak Anumukonda
February 7, 2025
5
out of
5
rating by Venkata Sai Deepak Anumukonda
"Thank you Jennifer, for answering all my questions and helping me with the Renters insurance policy."
We responded:
"Thank you for your thoughtful review! I'm so pleased to hear that Jennifer was able to assist you with your renters insurance policy and address all your questions. We strive to provide exceptional service, and it's great to know that we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out! - Maria "
Christopher Bibles
February 6, 2025
5
out of
5
rating by Christopher Bibles
"“I’ve been with State Farm Insurance Agency for almost three years now, and the experience has been nothing but great. Jennifer has been especially helpful, always providing clear and prompt assistance whenever I’ve had questions about my renter’s insurance. Her customer service is exceptional. Payments are seamless, and I appreciate the reliability and professionalism of the entire team. It’s reassuring to know my home and belongings are protected by a company—and a representative—I can truly trust. Highly recommend!”"
We responded:
"Hi Christopher, thank you for your wonderful feedback. Our team is glad to learn we assisted you with your insurance needs for nearly three years! We’re so glad to hear that your experience has been seamless and that our team has been able to provide clear and prompt service. If you need further assistance, we are happy to help! - Maria "
Selena Hernandez
January 31, 2025
5
out of
5
rating by Selena Hernandez
"Thank you Jesus for the quick and excellent service you provided me. Highly recommend this State Farm office."
We responded:
"I’m thrilled to hear that you were satisfied with the quick and excellent service you received. Your recommendation means a lot to us! If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We're here to help! -Maria"
Diego R
January 30, 2025
5
out of
5
rating by Diego R
"Isaac helped me understand what S coverage is and how affordable it is to add to a policy. If you need assistance with your auto insurance or just have questions, this team is more than happy to help!"
We responded:
"Thank you so much for your kind words! I'm delighted to hear that Isaac was able to help you understand S coverage. At our office, we strive to provide clear information and support, and I'm glad you felt that during your interaction. If you have any more questions or need assistance in the future, don’t hesitate to reach out. - Maria"
Steve Kuntz
January 30, 2025
5
out of
5
rating by Steve Kuntz
"Isaac, Thank you for the quick response to my inquiry. I appreciate the quality customer service you provided."
We responded:
"Thank you for taking the time to share your experience! I'm glad to hear that you appreciated the quick response and quality customer service. It’s always our goal to provide the best support possible. If you have any more questions or need assistance in the future, please don’t hesitate to reach out! -Maria "
Joe Romero
January 30, 2025
5
out of
5
rating by Joe Romero
"Thank you Jennifer for taking the time to answer all my questions I had over my home and auto policy"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Jennifer was able to assist you with your home and auto policy questions. Providing excellent service and support to our clients is our top priority, and we’re glad to know you felt well taken care of. If you have any more questions in the future, don’t hesitate to reach out! - Maria"
Keith Mitchell
January 28, 2025
5
out of
5
rating by Keith Mitchell
"Denise Rosales provided friendly and efficient help with transitioning my auto and home insurance from another company"
We responded:
"Hi Keith, thank you for sharing your experience! We’re thrilled to hear that Denise provided you with friendly and efficient assistance during your transition. She’s an important part of our team, and we’re so glad she could make the process seamless for you. If there’s anything else we can do, please don’t hesitate to reach out! - Maria"
Candyce Payne
January 23, 2025
5
out of
5
rating by Candyce Payne
"Jesus Guzman provided professional, friendly service. He was pleasant to deal with and thorough. Thank you, Mr. And Mrs. Robert Payne"
We responded:
"Thank you, Mr. and Mrs. Payne, for your comments about Jesus Guzman! We’re so glad to hear he was friendly and thorough during your visit. Jesus takes pride in making sure our customers feel well cared for, and it’s wonderful to see that reflected in your experience. We appreciate you choosing us. - Maria Melendez State Farm Agency "
Estela Meneses
January 17, 2025
5
out of
5
rating by Estela Meneses
"Denise Rosales, helped us with the coverage for our home. She is knowledgeable and super patient."
We responded:
"Hi Estela, thank you for your kind words and five-star review! We're thrilled to hear about your positive experience with Denise Rosales. Her knowledge and patience truly make her a good addition to our team and we are glad she was able to assist you with your home coverage. If you ever have questions or need further assistance, don't hesitate to reach out. - Maria"
Tania Diaz
January 5, 2025
5
out of
5
rating by Tania Diaz
"Jennifer Vargas was my family’s customer representative; she was so kind, mindful, and answered every question we had. We had gone to a couple other State Farm’s but we weren’t really convinced since they seemed like all they wanted was just our money immediately, without even explaining us our options. As soon as I walked in to this State Farm Jennifer greeted my husband and I so kindly, she helped us have more knowledge on life insurance policy’s whether we were going to choose them or not. If you ever go to this State Farm ask for JENNIFER; by far the best representative! I’m recommending all my family and friends!"
We responded:
"Hi Tania, thank you for your comments about Jennifer! We are delighted to hear her kindness, mindfulness, and thorough explanations made a positive impression on you and your husband. At our office, we believe in helping customers make informed decisions and providing personalized service, and it's clear Jennifer exemplified this during your experience. We truly appreciate your support and recommendation of us to your family and friends. -Maria "
Erick Rosales
January 4, 2025
5
out of
5
rating by Erick Rosales
"Quiero agradecer a Denise por su servicio y atención al ayudarme obtener mi seguro."
We responded:
"Hola Erick, ¡gracias por su fantástica reseña! Nuestro equipo está feliz de saber que Denise pudo ayudarlo con sus necesidades de seguro. Se esfuerza por brindar un servicio de cinco estrellas y nos complace saber que hizo que el proceso fuera sencillo. Comuníquese con nosotros si necesita más ayuda. - Maria Hi Erick, thank you for your fantastic review! Our team is happy to hear Denise was able to assist you with your insurance needs. She strives to provide five-star service, and we are glad to learn she made the process simple. Please reach out to us if you need further assistance. - Maria "
Nereida Puente
January 3, 2025
5
out of
5
rating by Nereida Puente
"Exceptional professionalism and great customer service from everyone in office. They are great at answering any questions you may have about the different policies they offer. 12/10 will recommend to anyone looking for some insurance!"
We responded:
"Hi Nereida, thank you for your incredible feedback! We're thrilled to hear that you had such a positive experience with our team. Our team strives to provide excellent customer service. It's wonderful to know we could answer all your questions and help you navigate the different plans we offer. Your recommendation means a lot to us. - Maria "
Tom
December 28, 2024
5
out of
5
rating by Tom
"I would like to thank Denise for her help in quoting me and explaining to me the importance of getting renters insurance."
We responded:
"Hi Tom, thank you so much for sharing your experience! We're delighted to hear Denise provided you with the assistance you needed and took the time to explain the importance of renters insurance. If you have further questions or need additional assistance, please don't hesitate to reach out. - Maria"
Daniel Jones
December 25, 2024
5
out of
5
rating by Daniel Jones
"I spoke with Jeannette and Jesus to get a quote. Their customer service was excellent and quick to answer my question. If you need insurance I highly recommend them."
We responded:
"Hi Daniel, thank you for your kind words! Jeannette and Jesus will be thrilled to know they provided you with excellent service. We’re here whenever you need assistance or have more questions. Happy holidays, and we truly appreciate your recommendation! – Maria Melendez "
Anna-Marie Robertson
December 23, 2024
5
out of
5
rating by Anna-Marie Robertson
"Jennifer has helped me understand the importance for life insurance to make sure my daughter is covered."
We responded:
"Hi Lexi, thank you so much for your kind words! We're thrilled that Jennifer was able to help you understand the importance of life insurance and make sure your daughter is protected. It means the world to us to be part of your journey to protect her future. We're here for you and your family! – Maria Melendez"